Advice Request
An application requesting advice from the EMS Professional Advisory Team. Created in aSAP
Accredited Equipment Assessor (AEA)
An assessor approved and accredited under the Disability Support Services EMS Assessor Accreditation Framework. The assessor's accreditation determines the application type of equipment or modifications they can recommend
Application Type
The range of applications on aSAP categorised by application type (Equipment, Housing Modification, Vehicle Modification and/or Vehicle Purchase) and sub type (Purchase, Trial, Hire, Basic, Complex, Assessment, Modification)
Applications
The aSAP area used to create ACC HMOD applications; or MOH Equipment, Housing or Vehicle Service Requests
Accessable Service Application Platform (aSAP)
aSAP is Accessable's proprietary name for the customer relationship management (CRM) platform used to manage Housing applications for ACC, and Equipment, Housing and Vehicle service requests for MOH. Registered Assessors, case owners and suppliers can access aSAP
Clinical Profile Information
A section in the aSAP Advice Requests area where information about the customer's clinical profile such as diagnosis, functional loss etc, is entered to support an Advice Request to be reviewed. The recorded Clinical Profile Information will be available for other Assessors to review and update accordingly
Collaboration
When creating an application, an Assessor or Case Owner can invite other users to work together on providing a solution in aSAP
Comments
When creating an application, an Assessor or Case Owner can add a comment to the application
Customers
a) The people receiving services from Accessable b) The aSAP area used to create a new customer, and view or edit details of current customers |
Disability Support Services (DSS)
Ministry contract type (EMS - DSS)
Equipment and Modification Services (EMS)
Ministry contract
Ex-Stock
The item is held in stock in the warehouse and does not need to be purchased from a supplier
Housing Modification (HMOD)
ACC housing modification contract type
Indent
The item is not held in stock and is always purchased from the supplier and delivered direct
Product Category
A catalogue classification to identify Paediatric, Bariatric and Heavy Duty products
Item Classification
A catalogue classification where products in the aSAP equipment catalogue have been grouped with like products e.g. wheelchair/wheelchair power/wheelchair power midwheel drive
Items
The equipment, housing or vehicle items that are being requested for the customer by the user
Like for Like
The replacement of existing equipment with the same item or an equipment item that has the same purpose and functionality (form, fit and function)
List Item
Items that Accessable are contracted to supply (the MOH List)
Long Term Support - Chronic Health Conditions (LTSCHC)
MOH contract type (MOH EMS - LTSCHC)
Milestones
Milestones are used in aSAP to identify specific points along the application timeline
Portal Users
The users of the aSAP Portal e.g. Assessors, Case Owners, and Suppliers
Purchase application
An application request for proposed equipment to be purchased and provided to the customer. Accessable provides refurbished equipment to customers, where available, before purchasing new equipment
Service Requests
EMS equipment, housing or vehicle applications. The service requests are created in aSAP Applications > Service Requests
Service Item Codes (SIC)
A classification code provided by ACC and MOH for each product to enable correct ordering and billing
Solutions
The equipment, housing or vehicle item that is being requested for the customer by the user. Also known as the Items
Status or Status Message
Messages display during the application process indicating progress of the application e.g. Failed Submission, Cancelled, Pending Approval, Rejected, Withdrawn
Submit Application
The Assessor or Case Owner clicks Submit Application to submit a completed application. The aSAP system checks the application information is correct and all contract requirements have been met. If there are any errors the application is passed back to the Assessor or Case Owner for correction. If there are no errors the application is passed to Accessable to review and process
Summary/Summary of Need
The title of the application/advice request to make it easy for any user to search the application e.g. bed mobility - new bed; advice on eligibility
Supporting Documents
When creating an application, an Assessor and Case Owner can upload supporting documents to support the review process e.g. MOH housing builder's quote and plan; ACC assessor's assessment report
Trial application
An application request for the proposed equipment to be trialled. Trial requests allow flexibility and trial extensions
User Name
The name used by the Assessor or Case Owner for logging into aSAP
Write in item
An item not in the catalogue. Also called a Non Catalogue Item. To add the item to an application, click Add Non Catalogue Item, and complete details for the Write-In Product